FAQ

Shipping, Payments & Returns

    • Free shipping for orders in Ontario

    • Flat fee of $25.00 for shipping to any other province in Canada

    • No international orders

    • Please allow 8-10 days to process your order

    Returns

    You have 30 days after receiving your items to request a return. We accept returns up to 30 days after delivery if the items are unused and in original condition. We will refund the full order amount minus the shipping costs for the return.  Refunds will be processed upon receiving the returned package.

    To be eligible for a return, your items must be in the same condition that you received them with a receipt of proof of purchase.

    To start a return, contact us at info@the-spry-method.ca to receive instructions on how and where to send your package.

    Returns will be refunded for the product purchase price only. Shipping costs will not be reimbursed.

  • Your money will be returned guaranteed upon receipt of items unused and in original condition. The cost to return the equipment is the responsibility of the purchaser. Money back will include purchase price of program/equipment and applicable taxes. The cost of shipping will not be returned.

    • Free shipping for orders in Ontario

    • Flat fee of $25.00 for shipping to any other provinces in Canada

    • No international orders

    • Please allow 8-10 days to process your order

  • Please allow 8-10 days to process your order.
    When your order is ready for delivery, you will receive an email with tracking information.


    Orders are generally shipped with Canada Post - delivery standard in 2 -7 days. FREE SHIPPING is available for orders in Ontario. A flat rate of $25.00 will be a applied at check out for orders to all other provinces in Canada.

  • Damages and Exchanges

    Please inspect your order upon its arrival. In the event that your order arrives damaged in any way, please email us within 7 days of receiving your order at info@the-spry-method.ca including your proof of purchase and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.

    Refunds

    We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
    If more than 15 business days have passed since we have approved your return, please contact us at info@the-spry-method.ca.

  • There is no payment plan at this time.

  • We list all prices in CAD and accept payment in CAD.

  • You will receive a tracking number for your Canada Post or courier shipment when you receive the shipping confirmation email.

    If you have not received your full order within the estimated delivery time, please contact info@the-spry-method.ca

Questions About the Program

  • Functional Fitness is an exercise alternative that involves practicing patterns of movements that are the same as the patterns of movements that you use throughout your day doing your functional tasks. The more you practice these movement patterns the better you get at completing your day to day functional activities. If you want to move better in your real life you need to Practice Real Life.

  • The Spry Functional Fitness Programs have been created for seniors over the age of 65 years up to 100+ years. The programs require you to be able to :

    • stand independently

    • walk without a gait aide

    • have vision

    • be able to lift an item 2lbs in weight

    • be able to step up onto a stool

    • be able to bend down without dizziness

    • cognitive ability to independently follow written and visual instructions

    If you have difficulties with any of these items you can still complete the programs but would benefit from supervision or minimal assistance

  • Yes, all the movements are to be completed to the best of an individual's ability and don't require exact form. The key to functional fitness is trying to combine balance, trunk/core, upper body, obstacles and carrying items. Work within your limits, complete fewer repetitions or less exercises. Move at your own pace with extra support. All movements are to be done without pain.

  • No, this product is intended as a stand alone item that is to be used as an exercise alternative to maintain or improve the ability to complete daily functional tasks. It is not intended as a personalized physiotherapy program as you should seek out a professional if you require specific physiotherapy services. You should consult a doctor before beginning this program.

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